Substitution Policy
At Petal Parlour LLC, we are dedicated to delivering your orders on time and in perfect condition. However, due to the nature of our products, we may need to make substitutions to ensure timely delivery and maintain the quality of our arrangements.
Floral Substitutions
We understand that the flowers you choose are an important part of your emotional sentiment. If the specific flowers you requested are not available, we will make every effort to substitute with flowers of equal or greater value. Our goal is to maintain the overall shape, size, style, and color combination of the original arrangement.
Candy Bouquet Substitutions
We strive to create candy bouquets that match the images on our website. However, due to availability, we may need to substitute specific candy bars with alternatives of equal or greater value. When ordering a candy bouquet, please inform us of any known food allergies the recipient may have, so we can ensure their safety.
Our Commitment to You
We value your trust and satisfaction. If we need to make a substitution, we will always prioritize the quality and aesthetic of the arrangement. If you have any questions or concerns about our substitution policy, please don't hesitate to contact us.